Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza. These Terms of Service ("Terms") govern your use of our website, mobile applications, and food delivery services operated by Imos Pizza ("we," "us," "our," or "Company"). By accessing or using our services, you agree to be bound by these Terms.

1.1 Agreement to Terms

By using our website (pizzimos.digital), placing orders, creating an account, or accessing our services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1.2 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Imos Pizza, including our website, employees, agents, and representatives.
• "You," "Your," or "User" refers to any individual or entity using our services.
• "Services" refers to our food preparation, delivery, pickup, catering, and related services, as well as our website and mobile applications.
• "Content" refers to all text, graphics, images, logos, button icons, software, audio clips, and other material on our website.
• "Website" refers to pizzimos.digital and all associated subdomains and pages.
• "Order" refers to any food or beverage purchase made through our services.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our services for the following purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your customer account
• Communicating with our customer service team
• Providing feedback and reviews about our services

All use must comply with applicable laws and regulations.

3.2 Prohibited Use

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Use automated systems or bots to access our services
• Collect or harvest information from our website without permission
• Impersonate any person or entity
• Post or transmit any content that is defamatory, offensive, or inappropriate
• Violate the intellectual property rights of others
• Send spam or unsolicited communications
• Provide false or misleading information
• Use our services to compete with our business

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you may need to create an account. When registering, you must provide accurate, current, and complete information including:

• Full name
• Valid email address
• Phone number
• Delivery address
• Payment information

4.2 Account Security

You are responsible for:

• Maintaining the security and confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any security breach or unauthorized use
• Keeping your account information current and accurate

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts may result in suspension or termination of all accounts.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or for any other reason at our sole discretion.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene in compliance with all applicable health regulations and food safety standards. All our food is prepared in facilities that maintain proper food handling certifications.

5.2 Allergen Information

Important Allergen Disclaimer: Our menu items may contain or come into contact with common allergens including but not limited to: wheat, soy, eggs, milk, fish, shellfish, tree nuts, and peanuts. While we take precautions to avoid cross-contamination, we cannot guarantee that any item is completely free from allergens. If you have food allergies or dietary restrictions, please inform us when placing your order and consult with our staff.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However:

• Prices are subject to change without notice
• Product availability may vary by location and time
• Images are for illustration purposes and actual items may vary
• We reserve the right to limit quantities

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel any order for any reason
• Limit order quantities
• Verify customer information before processing orders
• Cancel orders if payment cannot be processed

5.5 Order Modification and Cancellation

Order modifications or cancellations may be possible if:

• Requested within 5 minutes of order placement
• Food preparation has not yet begun
• The order has not been dispatched for delivery

Please contact us immediately at +1 859-710-8877 for modification requests.

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order amounts, which vary by location and may change based on distance, time of day, and other factors. Current minimum order requirements will be displayed during the ordering process.

5.7 Delivery Terms and Conditions

Delivery Zones: We deliver within specific geographic areas. Delivery availability and fees vary by location and distance from our restaurants.

Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, order volume, and other factors. We are not liable for delays beyond our reasonable control.

Delivery Requirements:

• Someone 18 or older must be present to receive the order
• Delivery address must be accessible and safe for our drivers
• Accurate address and contact information must be provided
• Orders may be left at the door if specified and safe to do so

5.8 Temperature-Sensitive Items

We take special care in handling temperature-sensitive food items:

• Hot foods are kept at safe temperatures during delivery
• Cold items are properly refrigerated and insulated
• We are not responsible for temperature changes after delivery
• Please consume delivered food promptly upon receipt

5.9 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our website. You authorize us to charge your payment method for the total amount of your order, including applicable taxes, fees, and tips.

5.10 Returns and Refunds

For our complete refund policy, please refer to our Refund Policy page. Generally, refunds may be provided for orders that are significantly delayed, incorrect, or of poor quality.

6. Intellectual Property

6.1 Our Ownership

All content on our website and services, including but not limited to text, graphics, logos, images, software, and design elements, are owned by or licensed to Imos Pizza and are protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The Imos Pizza name, logo, and all related marks are trademarks of Imos Pizza. You may not use our trademarks without our express written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only. This license does not include any right to:

• Copy, modify, or create derivative works
• Distribute, transmit, or display content publicly
• Use content for commercial purposes
• Remove or alter copyright notices

6.4 User Content License

By posting reviews, comments, or other content on our services, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content for business purposes.

6.5 Copyright Infringement

If you believe any content on our services infringes your copyright, please contact us at [email protected] with details of the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you post, including reviews, comments, photos, and other materials. You represent and warrant that:

• You own or have the right to post such content
• Your content does not violate any laws or third-party rights
• Your content is accurate and not misleading

7.2 Prohibited Content

You may not post content that is:

• Defamatory, harassing, or offensive
• Sexually explicit or inappropriate
• Discriminatory or hateful
• False, misleading, or fraudulent
• In violation of intellectual property rights
• Spam or promotional material

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without notice and at our sole discretion.

7.4 No Endorsement

We do not endorse any user content and are not responsible for the accuracy or reliability of user-generated content.

8. Disclaimers

8.1 "As Is" Service

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 No Warranty of Uninterrupted Service

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Technical issues, maintenance, or other factors may cause temporary service interruptions.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or services referenced on our website.

8.4 Professional Advice

Information provided on our services is for general purposes only and should not be considered professional medical, nutritional, or dietary advice. Consult with appropriate professionals for specific dietary needs or health concerns.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Business interruption
• Loss of data or information
• Loss of goodwill or reputation
• Emotional distress

9.3 Food-Related Claims

While we maintain high food safety standards, we are not liable for adverse reactions to food unless caused by our gross negligence. Customers with allergies or dietary restrictions should exercise caution and inform us of their requirements.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation of certain damages, so these limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Any content you post or transmit
• Your negligent or wrongful conduct

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

11. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services. We are not responsible for:

• The content, accuracy, or practices of third-party sites
• Any damages or losses from your use of third-party services
• The privacy practices of third-party services

Your interactions with third-party services are governed by their own terms and conditions. We do not endorse or recommend any third-party services.

12. Termination

12.1 Our Right to Terminate

We may terminate or suspend your account and access to our services at any time, with or without notice, for any reason including:

• Violation of these Terms
• Fraudulent or suspicious activity
• Non-payment of amounts due
• Abusive behavior toward our staff
• Any conduct that we deem inappropriate

12.2 Your Right to Terminate

You may terminate your account at any time by contacting our customer service or using the account deletion feature in your account settings.

12.3 Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and associated data
• Outstanding orders will be fulfilled according to their terms
• Payment obligations remain in effect

12.4 Survival

The following sections survive termination: intellectual property, indemnification, limitation of liability, and governing law provisions.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Kentucky, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before filing any legal action, you agree to first attempt to resolve disputes through good faith negotiations by contacting our customer service at [email protected].

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Florence, Kentucky, and you consent to the jurisdiction of such courts.

13.4 Time Limitation

Any cause of action arising from or related to these Terms or our services must be commenced within one (1) year after the cause of action accrues, or it will be permanently barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time at our sole discretion. Changes may be necessary due to legal requirements, business changes, or service improvements.

14.2 Notification of Changes

We will provide notice of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices on our website or applications

14.3 Acceptance of Changes

Your continued use of our services after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using our services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for updates and changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without notice.

15.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of any provisions.

16. Contact Information

If you have any questions about these Terms or our services, please contact us:

Imos Pizza

• Address: 7847 Tanners Ln Suite 100, Florence, KY 41042, USA
• Phone: +1 859-710-8877
• Email: [email protected]
• Website: pizzimos.digital

Customer Service Hours

Monday - Sunday: 11:00 AM - 11:00 PM

Response Time

We strive to respond to all inquiries within 24 hours during business days. For urgent matters related to active orders, please call us directly.

These Terms of Service are effective as of the date listed above and govern your use of our services from that date forward.