Privacy Policy

1. Introduction

At Imos Pizza, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, services, or visit our restaurants.

This policy applies to all interactions you have with Imos Pizza, including online orders, in-store visits, loyalty program participation, and any other services we provide. By using our services, you agree to the terms outlined in this Privacy Policy.

Important: We never sell your personal data to third parties for marketing purposes.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, and billing address
• Account Information: Username, password, purchase history, order preferences, and saved payment methods
• Payment Information: Credit card details, billing address, and transaction history (stored securely and encrypted)
• Food Service Specific Information:
  • Order history and dietary preferences
  • Allergen information and special dietary requirements (vegan, halal, kosher, gluten-free)
  • Favorite orders and customization preferences
  • Loyalty program data and rewards information
  • Table reservation details and party size
  • Catering event information and special requests
  • Delivery instructions and location preferences
• Communication Data: Contact form submissions, customer service interactions, reviews, and feedback
• Marketing Preferences: Newsletter subscriptions, promotional preferences, and communication consent

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers, and mobile device information
• Usage Data: Pages visited, time spent on our website, click patterns, search queries, and interaction history
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, and analytics data

2.3 Information from Third Parties

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic information and advertising effectiveness data

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Managing delivery and pickup services
• Handling table reservations and catering bookings
• Providing customer support and resolving issues
• Managing your account and authentication
• Processing payments and handling refunds
• Maintaining and improving our website and mobile app

3.2 Communication

• Sending order confirmations and delivery notifications
• Providing customer support responses
• Sending important notices about policy changes or service updates
• Delivering marketing emails and promotional offers (with your consent only)
• Loyalty program communications and rewards notifications

3.3 Marketing and Analytics

• Personalizing your experience and recommending menu items
• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new products and services
• Improving our menu offerings based on customer preferences

3.4 Legal Compliance and Security

• Responding to legal requests and court orders
• Preventing fraud and ensuring transaction security
• Protecting our rights, property, and safety
• Resolving disputes and enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of credit card transactions and payment verification
• Delivery Companies: Coordination of food delivery services and real-time tracking
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Managing newsletter campaigns and promotional communications
• Analytics Tools: Website usage analysis and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Compliance with court orders, subpoenas, and legal processes
• Meeting regulatory requirements and government requests
• Protecting our rights, property, and the safety of our customers and employees
• Investigating fraud, security incidents, or policy violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission and secure storage of sensitive information
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Strict access controls ensuring only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backups: Regular encrypted backups to prevent data loss

5.2 Organizational Security Measures

• Regular employee security training and awareness programs
• Documented procedures for handling personal data
• Confidentiality agreements with all third-party service providers
• Comprehensive security incident response plan
• Regular security audits and vulnerability assessments

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities promptly as required by law.

6. Cookies and Tracking Technologies

We use various technologies to collect information and enhance your experience on our website:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location memory	Up to 1 year
Analytics Cookies	Usage analysis, traffic patterns, site improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign measurement	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertisement effectiveness measurement and audience targeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser data storage for enhanced functionality

Cookie Management: You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

Under data protection laws including GDPR and CCPA, you have the following rights regarding your personal information:

7.1 Right of Access

Request to see what personal data we hold about you and how it's being processed.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure (Right to be Forgotten)

Request deletion of your personal data under certain circumstances.

7.4 Right to Restrict Processing

Request limitation of how we process your personal data.

7.5 Right to Data Portability

Request your personal data in a machine-readable format for transfer to another service.

7.6 Right to Object

Object to processing of your personal data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

Request human review of automated decisions that significantly affect you.

How to Exercise Your Rights: Contact us using the information provided in Section 13. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete any information we have collected from children under 16.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data outside your country, we ensure appropriate safeguards are in place:

• Adequacy decisions recognized by regulatory authorities
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Comprehensive data processing agreements with third parties
• Implementation of appropriate technical and organizational security measures
• Regular compliance audits and monitoring

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States (cloud storage and processing services)
• European Union (data analytics and customer support)
• Other countries as necessary to provide our services, always with appropriate protection

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Purchase History	7 years	Tax and accounting requirements
Marketing Consent Records	3 years after withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Food Allergy Information	Until account deletion + 1 year	Customer safety, liability protection

Safe Data Disposal

When data is no longer needed, we ensure secure disposal through:

• Complete electronic deletion making data unrecoverable
• Physical shredding of paper records
• Secure deletion from all backup systems
• Maintaining records of disposal activities

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.

12. Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• For significant changes, we will obtain your explicit consent

12.2 Staying Informed

• The most current version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• If you disagree with changes, you may discontinue using our services

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Clicking the unsubscribe link in any promotional email
• Managing preferences in your account settings
• Contacting our customer support team
• Calling us at +1 859-710-8877

14.2 Account Deletion Process

To delete your account and associated personal data:

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Follow the confirmation process
4. Or contact customer support for assistance

Note: Some data may be retained for legal compliance as outlined in our retention policy.

15. Conclusion

At Imos Pizza, protecting your privacy is fundamental to our business. We are committed to maintaining the trust you place in us by handling your personal information responsibly and transparently.

Your trust is essential to our relationship, and we continuously work to earn and maintain it through responsible data practices and clear communication about how we protect your information.

We invite you to contact us with any questions or concerns about this Privacy Policy or our privacy practices. Thank you for choosing Imos Pizza and allowing us to serve you.

Remember: This Privacy Policy was last updated on January 15, 2024. Please check back periodically for updates.